1️⃣ Order Verification & Custom Crafting
A confirmation email or message will be sent once your order is authorized and verified.
We specialize in hand-finished, custom-focused jewelry. Unlike mass-produced items, every piece receives careful craftsmanship. Orders begin preparation immediately after verification.
Please Note:
Given this quick turnaround, changes or cancellations may be difficult.
📧 Contact us immediately at [email protected], and we will do our best to accommodate your requests.
2️⃣ Processing & Quality Check Time ⏱️
Processing typically takes 2–5 business days (excluding weekends & holidays).
This includes:
- ✅ Hand-Finishing: Ensures the highest quality standards
- ✅ Multi-Point Quality Check (QC): Final inspection before dispatch
- ✅ Secure Packaging: Prepares your order for safe international transit
3️⃣ Shipping & Delivery 📦
All orders are shipped from our centralized production studio in China.
Economy Standard Shipping (Default)
| Destination | Shipping Fee | Estimated Delivery (Working Days) | Free Shipping Eligibility |
|---|---|---|---|
| United States | $5 | 7–20 | Orders over $59 ship free |
| Rest of World | $5 | 10–20 | Orders over $59 ship free |
Important Notes:
- Estimated shipping starts from dispatch date, not order date.
- Delivery may take longer due to invalid address, customs, or courier delays.
- Total Estimated Delivery: 9–25 working days (Processing + Shipping).
- Most orders arrive faster than the maximum estimate.
4️⃣ Taxes, Duties & Import Fees 💰
(Note: All shipments are sent under DDU – Delivered Duty Unpaid terms.)
- Prices do not include local import duties, VAT, or other taxes.
- Most small orders usually arrive without additional charges.
- For countries with stricter customs (e.g., Germany, Italy, UK, Canada), occasional fees may apply.
- These charges are the customer’s responsibility. We are unable to cover them.
5️⃣ Express Shipping Options 🚀
For faster delivery (typically 5–7 working days), please contact us:
📧 [email protected]
We provide pricing and guaranteed delivery timelines upon request.
6️⃣ Frequently Asked Questions (FAQ) ❓
Q: Why does processing take 2–5 days?
A: As a small business focusing on hand-finished jewelry, we prioritize quality over speed. Processing ensures each piece passes multi-point QC and is securely prepared for international shipping.
Q: Why is the shipping time so wide (up to 20 working days)?
A: We use Economy Mixed Shipping to keep costs low. The 20-day range is a conservative estimate accounting for customs or last-leg delivery delays.
Q: Will I have to pay extra fees or taxes upon delivery?
A: Possibly. Prices do not include VAT, import duties, or local taxes. For countries with stricter customs (e.g., UK, Germany, Canada, Italy), occasional fees may apply.