At PeonyJewels, we value every customer and dedicate care to crafting and packaging our handmade jewelry. Please read our policy carefully before purchasing, as it distinguishes between hygiene-sensitive items and general merchandise.
1️⃣ Quality & Safety Guarantee
- 30-Day Quality Guarantee
- All items are guaranteed against manufacturing defects within 30 days of delivery.
- If a defect is confirmed, we will provide free repair, replacement, or full refund, including all related shipping costs.
- 48-Hour Shipping Damage Policy
- If your order arrives damaged, contact us within 48 hours with clear photos of the item and packaging.
- Approved claims receive free replacement or refund.
- Claims submitted after 48 hours or without valid photos will not be accepted.
2️⃣ Returns Policy
Earrings (Hygiene-Sensitive Items)
- Returns accepted only if the hygiene seal remains intact.
- Broken/removed seal: non-returnable unless defective.
- Non-defective returns (e.g., change of mind): item price refunded only, original shipping non-refundable, return shipping buyer’s responsibility.
Necklaces, Bracelets, Rings
- Returns for non-defective reasons accepted within 30 days.
- Conditions: items unused, unworn, and in original packaging.
- Return shipping buyer’s responsibility.
3️⃣ Handmade & Vintage Note
- Slight, natural variations in color, finish, and detail are expected.
- These are a testament to handcrafted nature and not considered defects.
4️⃣ Non-Returnable Conditions
- Used, damaged, or altered items
- Earrings with broken hygiene seals (unless defective)
- Natural variations from handmade craftsmanship or materials
- Returns sent without prior approval from our support team
5️⃣ Refunds & Contact
- Approved refunds are processed within 3 business days.
- Bank processing may take an additional 5–17 business days.
- 📧 To Initiate a Return: Please email [email protected] and include your order number and clear photos (if applicable).
- Return Address: Provided via email only after approval. Do not send returns to the package’s sender address.