At PeonyJewels, we value every customer and dedicate care to crafting and packaging our handmade jewelry.
Please read our policy carefully before purchasing, as it distinguishes between hygiene-sensitive items and general merchandise.
Quality & Safety Guarantee
- 30-Day Quality Guarantee: All items are guaranteed against manufacturing defects within 30 days of delivery. If a defect is confirmed, we will provide a free repair, replacement, or full refund, including all related shipping costs.
- 48-Hour Shipping Damage Policy: If your order arrives damaged, please contact us within 48 hours with clear photos of the item and packaging. Approved claims will receive a free replacement or refund. Claims submitted after 48 hours or without valid photos will not be accepted.
Returns Policy
- Earrings (Hygiene-Sensitive Items): Returns are only accepted if the hygiene seal remains intact. If the seal is broken or removed, the item is non-returnable unless defective. For non-defective returns (e.g., change of mind), only the item price will be refunded. The original shipping fee is non-refundable, and return shipping costs are the buyer’s responsibility.
- Necklaces, Bracelets, Rings: Returns for non-defective reasons are accepted within 30 days, provided items are unused, unworn, and in their original packaging. Buyers are responsible for return shipping costs.
Handmade & Vintage Note
As our jewelry is handmade and often uses vintage elements, slight, natural variations in color, finish, and detail are expected. These unique characteristics are a testament to the handcrafted nature and are not considered manufacturing defects.
Non-Returnable Conditions
- Used, damaged, or altered items.
- Earrings with broken hygiene seals (unless defective).
- Natural variations from handmade craftsmanship or materials.
- Returns sent without prior approval from our support team.
Refunds & Contact
Approved refunds will be processed within 3 business days, with an additional 5–17 business days for bank processing.
📧 Email: [email protected] (include your order number and photos to initiate the return process). Return Address: Our return center address will be provided via email only after your return request is approved. Please do not send returns to the package’s sender address.